is study the strengths and weak points of IT outsourcing business and evaluate their performance history. Ignored customer experience-The site was a big deal since it’s not as if users who needed healthcare details and help had options. Individuals behind the job ignored the user friendliness of the website. Purchasers should in some way come up with ways to develop a good collaboration with their providers. It can be in the type of reward system or rewards, which can help encourage service providers to come up with solutions that can help improve a project.They didn’t have contingency plans- Wrong rates were published on the website and they were unable to alter those instantly. This might result in an onslaught of problems for both the federal health organization and users. It is now far too late for them to correct the misinformed subscribers and they would have to deal with each person’s concerns and issues.Information wasn’t correctly flowed-The task was extremely vulnerable to miscommunication due to the fact that they had a number of service providers. They likewise required metrics that were consistent or a minimum of similar to one another so that they know the development of each sector. Some service providers didn’t adhere to industry requirements -This would be among the most practical tools for a job. It can quickly point out if a company will be able to provide the requirements of the customer.