With regard to company processes in business, 2 aspects are essential: and. This applies in specific to handled IT services and IT options sourced from the cloud. T-Systems has actually constantly taken these factors into account. In the Experton Group’s Cloud Vendor Benchmark 2016, T-Systems and Deutsche Telekom are in top positions in numerous categories consisting of Managed Private Infrastructure-as-a-Service and Cloud Workplaces. With the brand-new Open Telekom Cloud, client information is hosted in highly safe information centers in Germany, and goes through stringent German data protection laws– not only with the personal cloud model but also with the low-cost, scalable public cloud model.Zero Failure

, the quality program from T-Systems, assurances IT and TC quality for IT contracting out for example with highly protected twin core data centers using optimum reliability and an availability of approximately 99.999 percent. T-Systems’ active danger management focuses on 3 locations: Individuals, Processes and Platforms. Professional personnel who are frequently trained and certified, standardized processes that increase effectiveness and advanced platforms providing high performance and availability aid to guarantee the quality of IT services. Around 140 supervisors on duty based throughout the world are available around the clock to guarantee maximum IT service availability.Customer fulfillment rather of long-term contract dedication According to a customer complete satisfaction study performed by TNS Infratest in 2015, T-Systems was among the best ten percent of ICT provider in Europe for the 3rd time in succession. The T-Systems Cloudifier likewise assists to guarantee the aspired customer satisfaction. The run-on-satisfaction concept for instance excempts new Dynamic Solutions for SAP Solutions(DynSAP) customers from the supplier lock-in. As an outcome, they are not bound to a specific provider in the long term. With”Quit anytime”, existing customers can also gain from this special right of termination when restoring their contracts.With DynSAP, the company receives a dynamically scalable computing service( pay-as-you-use)from the T-Systems private cloud, on top of SAP standard operation, selectable SLA classes(service level arrangements) and add-on services.