The first half of 2020 has been extremely challenging for most businesses. COVID-19 pandemic has caused a handful of irreversible implications for business conduct. The companies worldwide are undergoing severe pressure to quickly adjust to the new workflow that will merely damage the established processes. Whilst the medical staff is fighting the disease at the frontier, organizations from other spheres are doing their best to recover the economies.

IT outsourcing 2020 outline

IT outsourcing has remained on top of business models for over a decade now. Many companies consider it as an effective means for cost saving meanwhile focusing on other important issues in-house. Within the period from 2000 to 2019, market share of outsourced services varied between $45.6 and $92.5 billion. Among the most outsourced IT functions are software web development, mobile app development, software app maintenance, datacenters, IT infrastructure, helpdesks, networks, integration, HR. The list is changing due to a growing demand for other services such as accounting, cloud-based platforms, etc.

COVID-19 vs. Business

Global pandemic caused by coronavirus has changed the perception of people’s everyday activities drastically. Economies worldwide have suffered and, unfortunately, there is no quick solution o this problem. Flexible businesses have shifted to remote work as soon as the lockdown started, yet, not everyone could have done that. Despite the quarantine, organizations have performed their best to stay afloat and continue their operations. The IT outsourcing industry has had it possible to switch most of its staff to work from home to keep businesses running. Unfortunately, many ongoing processes were put on the stop, as clients were uncertain of their future. Another draw-back lies in partial lack of necessary equipment and environment, therefore, employees had to immediately arrange their workspace at their homes.

On the opposite, some organizations have found outsourcing models applicable to their businesses in the current situation. In huge demand are cloud services and applications.

Today, as the quarantine restrictions are slowly changing and allowing people to go back to work, companies are considering their back-to-office policies to create a safe environment for the employees. International Labour Organization prepared several guides on how to return back to offices and workplaces and what steps shall be made towards restoring and ensuring secure environment.

How to choose your IT outsourcing service provider?

In order to stay on top of a company’s business niche, the following should be properly indicated while choosing a service provider that will meet your targets:

Of course, the items above are only a few of the long list; however, they will help you to carefully think prior to getting down to work with a new service provider. Organizations-clients shall also remember that it is not only the vendor, who has responsibilities. The obligations are incumbent upon both parties; therefore they are both liable for any violations, non-compliance, or breach of the agreement signed.

Conclusions

Despite the rather uncertain economical situation in the world today, many organizations are continuing to work even harder to keep in business. The IT outsourcing industry has managed to quickly switch to remote work due to its specific nature as such. COVID-19 has brought significant challenges businesses are learning to cover one day at a time. Organizations have to carefully analyze the potential risks, challenges, and opportunities prior to finalizing a deal.

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